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July 17, 2007
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When it comes to paying for goods and services, consumers continue to take matters into their own hands. North American consumers are on pace to spend over $525 billion at self-checkout lanes, ticketing kiosks and other self-service machines in 2007, an increase from $438 billion in 2006, reports a new research study conducted by IHL Consulting Group.
"The revenue generated by self-service transactions should continue this pace of growth in the coming years," said Greg Buzek, president of IHL Consulting Group, an analyst firm and consultancy that serves retailers and retail technology vendors. "We expect that expenditures made at self-service kiosks will rise by about 20 percent this year and another 18 percent in 2008," Buzek said, "adding that demand for self-checkout systems and other kiosks should push the dollar value of transactions to nearly $1.3 trillion by 2011. Consumers enjoy self-service and increasingly seek out retailers that offer the technology. Retailers and other businesses are finding that self-service kiosks can significantly increase customer loyalty, as well as customer satisfaction." In the market study, 2007 North American Self-Service Kiosks, IHL examines the increasing use of four types of self-service kiosks where payment is accepted: self-checkout systems, ticketing kiosks, check-in kiosks, food ordering, and postal kiosks. The study is available immediately at www.ihlservices.com. |
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